Gray Metal Self Defense Security Aluminium Kubotan Kubaton Keychain Pointed End Shipping: A complete and correct shipping address is essential. We cannot guarantee the shipping address can be changed after checkout. We are unable to change any content of your order based on the eBay checkout note or PayPal message.Item will usually be shipped within 24-72 hours after the verification of your payment. Any orders receive during weekend, or on any public holidays will be shipped within 24-72 hours on the following business day. We charge the same shipping cost for ONLY United State of America. Please take note that USPS (United States Postal Service) normally takes 2-10 days for arrival. Please don’t make the order if you don’t want to wait. Rarely happens delay, but the weather, custom clearance, holidays, political and society situation, etc effect it.Payment：We accept PayPal only. We will ship out the item after receiving cleared payment. Contact UsYour positive feedback is extremely valuable to us. If you have any concerns about your order, please contact us through eBay message or e-mail to resolve any issues before leaving a negative feedback or opening a dispute. We will reply within 2 business days (public holidays not included). Return Policy Returns may be made within 2 weeks of purchase. Any newly packaged, unopened product may be returned. A refund for the order amount minus the shipping charge will be given upon return of items. Restocking fee of up to 15% may apply, depending on the item. We only create a return label when it is our fault or the product is damaged by shipping. Other returns must be returned by customers and buyer needs to pay return label if buyer makes a mistake, like provide the wrong address, order a wrong product etc. Thank you for your business! We usually take 24 hours to respond, please do not hesitate contact us anytime!In an unlikely event that the product you received is indentifeid to be defective, we will gladly exchange the defective product with another identical item.All defective items must be returned within 14 days from the original receiving day of the item you purchased. Please fill your available telephone number in buyer details. We would like to contact you if there is any problem about the shipping address. Otherwise, we will cancel the order.Quality problems or you received wrong item (If this happens, you may receive a free exchange or full refund).Satisfaction Guarantee (Return goods back to us, and receive refund).• Quality problems or you received wrong item (Free Shipping)• Unhappy or Dislike goods (Shipping fee to buyer): returns will be subject to a 15% restocking fee and merchandise must be in the unused condition only.• If package still has not arrived after 30 days, please contact us and we will give you a full refund or resend new package. Contact Us:If you have any questions, please feel free to email us at any time. A customer service assistant will reply within 12 hours to help with any concerns and offer you our best solutions.We greatly appreciate your POSITIVE feedback. Please do NOT leave negative feedback without asking for help first.Our aim is to provide Top Level Customer Service, so we will try our best to solve any problem.