DISCLAIMER:“GLOCK” is a federally registered trademark of Glock, Inc. and is one of many trademarks owned by Glock, Inc. or Glock Ges.m.b.H. Glockstore.com is not affiliated with nor endorsed by Glock, Inc. or Glock Ges.m.b.H. “GLOCK” is a federally registered trademark of Glock, Inc. and is one of many trademarks owned by Glock, Inc. or Glock Ges.m.b.H. Glockstore.com is not affiliated with nor endorsed by Glock, Inc. or Glock Ges.m.b.H. Please Note: This unit replaces the factory magazine floor plate and provides the extra finger groove for shooting comfort and control. Self-Defense Pencil Concealable Weapon The Inner City Survival Pencil is a portable, concealable, unnoticeable, and effective weapon constructed from precision machined custom parts married to a top quality all metal drafting tool. It is a deterrent as well as being functional in the combat defense role. This simple to use and inexpensive tool is legal in most areas. Check your local authority if you are concerned. (THERE IS NO PROTECTION UNDER THE LAW IF IT IS MISUSED). The Inner City Survival Pencil is ideal for the handicapped and aged. It has been used for more than 25 years by both the government and public in such diverse roles as a scribe, punch, marker, depth gauge, etc, as well as being available for emergency defense purposes. It is now available to the public. PAYMENT OPTIONS What payment methods do you accept? We accept PayPal. Please make sure the shipping address the item will be shipped to is confirmed with PayPal. SHIPPING METHODS AND RATES We ship all domestic orders USPS (United State Postal Service) How much does shipping cost for U.S. orders? Shipping and handling charges are calculated during check out based on your delivery method and items purchased. How much are taxes? Sales tax is required to be charged for all California orders. I live in the U.S. When will my order arrive? We ship all domestic orders via USPS and shipping time depends on the method you’ve selected. We process orders within 24-48 hours after receipt, Monday through Friday. In most cases, orders received by 1 pm Pacific Standard Time on a weekday will be processed the same day. Post Office Box orders are shipped via USPS. NOTE: Most of our products are shipped from the San Diego, CA area. We do not ship on weekends. Items shipped overnight on Friday will arrive on MONDAY, weekends and holidays are not considered ‘transit days’. INTERNATIONAL ORDERS eBay does not allow any International orders for firearm related products. – DVD Purchases Due to the nature of video programs, all sales of video programs are final. ORDER STATUS Will I get an order confirmation? When you place your order, you will receive an email confirmation. Orders of in stock items placed before 11:00 am Pacific Standard Time, Monday through Friday typically ship that day. Will I get tracking information for my order? Once your order has shipped, we will upload tracking information to your PayPal invoice. What if I order a few of things and one of them is on backorder? No. You will be charged only once for shipping costs on your order. Any backorder shipping costs will be paid for by us. RETURN/EXCHANGE POLICY What is your Return/Exchange Policy? We accept exchanges and returns for 30 days* from the original ship date for non-defective items (i.e. size or color exchanges). Items must be UNUSED and UNWORN with the original product packaging. Items not returned with original packaging or in resalable condition may be charged up to a 15% restocking charge. *UnderTech Undercover Ultimate Compression Shorts (items T0479 & T0546) can only be returned if UNOPENED. The Compression Shorts must be in the sealed packages as any package that has been opened cannot, by law, be accepted. We REALLY encourage you to look at our sizing chart online to determine your correct size. *Sonic Defenders (items SFEP3 & SFEP4) can only be returned if the bag is UNOPENED. The Sonic Defenders must be in the sealed packages as any package that has been opened cannot, by law, be accepted. We REALLY encourage you to look at our sizing chart online to determine your correct size.You can use any shipping method you would like to send things back to us, however, we recommend that you use a shipping provider that offers tracking and insurance capabilities, since we cannot take responsibility for return shipments that we do not receive. Please keep a copy of your tracking number. The shipping costs for the return will be your responsibility. A nominal return shipping fee of $5.50-$10.00 will be charged for size/color exchanges (based on the items size and weight). In the event your return is do to an error on our part, feel free to request a prepaid return label. Where do I send my Return/Exchange? All returns/exchanges should be sent with a copy of your invoice along with a note explaining why you are returning the item. Please specify whether it is a return, exchange, or store credit. Ship to: GlockStore eBay Returns 4770 Ruffner Street San Diego, CA 92111—————————————– When will you send my exchange? When will I get credit for my return? Please note that exchanges will not be sent out until we’ve received the item back from your original order. A minimal shipping charge for your exchange will be charged to the Paypal order from the original purchase, as will any fees for additional items or more expensive items. Any credit due after an exchange will be refunded to the PayPal account used for the original purchase. We process returns and exchanges 2-3 times per week, so depending on when we receive it, your return/exchange will be processed within a few business days. Additionally, most credit card companies take 3-5 business days to post a transaction, so it could take a week after receipt of your return before you see the refund on your credit card. If paid through Paypal, funds will normally show within 24 hours. *Please note that normal wear and tear and damage caused by misuse or improper care are not covered. DAMAGED, LOST OR STOLEN PACKAGES Contact us right away if your shipment arrived damaged or has been lost/stolen. Remember to save all packaging material. We will begin the claim process immediately. Replacement orders cannot be processed until the completion of the shipping carrier’s investigation.